Shipping policy

Processing Time

All orders are processed and fulfilled by our manufacturing partner. Once your order is placed and payment is confirmed, please allow 2-5 business days for your order to be processed before it ships. During high-volume periods, processing may take slightly longer — we'll notify you by email if there's a significant delay.

Shipping Origin

All orders ship from our fulfillment center within the United States.

Domestic Shipping (U.S.)

Once your order ships, please allow 3-7 business days for delivery, depending on your location. You'll receive a confirmation email with tracking information as soon as your order leaves our facility.

International Shipping

For orders shipping outside the United States, we ship via FedEx, with typical delivery in 3-5 business days from ship date, depending on destination. Please note that international orders may be subject to customs fees, import duties, or taxes assessed by your country — these charges are the responsibility of the recipient and are not included in your order total.

Shipping Costs

Shipping costs are calculated at checkout based on your order's weight and delivery destination. 

Order Tracking

You'll receive an email with tracking information once your order ships. If you haven't received tracking within 5 business days of placing your order, please reach out to us at hunter@santosnu.com.

Shipping Delays

While we make every effort to ensure timely delivery, we're not responsible for delays caused by the carrier, customs processing, severe weather, or other circumstances outside our control. All delivery estimates are just that — estimates, not guarantees.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We're not able to make changes once an order has entered fulfillment, and orders returned due to an insufficient or incorrect address may be subject to reshipment costs.

Lost or Missing Packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier facility first. If it's genuinely lost in transit, contact us at hunter@santosnu.com within 30 days of the estimated delivery date so we can investigate and make it right.

Questions

Reach out any time at hunter@santosnu.com.