Refund policy
At Santos, we want you to be confident in every order. Because Santos Morning is a dietary supplement, we're unable to accept returns of opened or used product, for the same health and safety reasons any supplement brand can't resell an opened container. That said, if something's genuinely wrong with your order, we'll make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or isn't what you ordered, contact us at hunter@santosnu.com within 30 days of receiving your item. Please include a photo of the issue and a brief description — this lets us resolve it quickly without requiring you to ship anything back.
Once reviewed and approved, we'll either send a free replacement (typically shipped within a few business days) or issue a refund to your original payment method.
Lost in Transit
If your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and make it right.
What We Can't Cover
- Buyer's remorse or change of mind — because we can't resell opened supplements, we're unable to offer refunds or returns for this reason.
- Incorrect shipping addresses provided at checkout — please double-check your address before completing your order.
- Unclaimed packages returned to our fulfillment facility.
Refund Timing
Once a refund is approved, please allow up to 10 business days for it to be processed and reflected on your original payment method. Processing times can vary depending on your bank or card issuer.
Questions
Reach out any time at hunter@santosnu.com — we're a small team and read every message ourselves.